A chatbot is an Artificial Intelligence software application designed to simulate conversation with human users, typically over the internet. It uses Natural Language Processing and Machine Learning algorithms to understand and respond to user queries, providing information, assistance, or performing specific tasks through text or voice-based interactions. Chatbots are commonly used in customer service, support systems, and as virtual assistants, offering a scalable and cost-effective way for businesses to engage with customers and improve user experience.
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