Information on how to get help and customer support

User support and customer happiness are our #2 priority — a close second to system security. The goal is to provide a completely frictionless user experience.

To get instant help with technical issues, please take a look at the Troubleshooting guide.

For everything else, please reach out via email at

or via chat in our Slack or Discord communities.

Feedback, feature requests, and bug reports are always very welcome!


How can I cancel my subscription?

You can easily cancel your subscription at any time in the account menu via "Manage subscription" to the end of the current monthly billing cycle.

Can I get a refund?

Unfortunately not, please take a look at our Refund Policy for more details.

How can I migrate my data from FORGE to ARCHERY?

It's easy! Just backup/export your data from the FORGE playground and use the "Import project" option in the app menu to import it into ARCHERY. Note that prompt history can unfortunately not be recovered for FORGE prompts since it is not stored in the playground. It's also currently not possible to move data from ARCHERY to FORGE.

Supported LLMs


Claude 2.1

Claude 2

Claude Instant 1.2

Claude Instant 1


Command / Nightly

Command Light


GPT-4 Turbo

GPT-4 / 32k

GPT-3.5 Turbo / 16k

GPT-3.5 Turbo Instruct

DaVinci 003

Curie 001

Babbage 001

Ada 001


Llama 2 70B

Code Llama 34B

Mistral 7B Instruct

OpenHermes 2.5 Mistral 7B

OpenHermes 2 Mistral 7B

pplx 70B chat alpha

pplx 7B chat alpha

PaLM 2

Text Bison

Chat Bison

Code Bison

NLP Cloud

Chat Dolphin


Aleph Alpha

Luminous Supreme

Luminous Extended

Luminous Base

AI21 Labs

Jurassic 2 Ultra

Jurassic 2 Mid

Jurassic 2 Light

Deep Infra

Llama 2 70B Chat HF

Llama 2 13B Chat HF

Llama 2 7B Chat HF

Mistral 7B Instruct v0.1


coming soon...

Hugging Face

coming soon...


coming soon...


coming soon...


coming soon...


coming soon...


coming soon...