Support

Information on how to get help and customer support

User support and customer happiness are our #2 priority — a close second to system security. The goal is to provide a completely frictionless user experience.

To get instant help with technical issues, please take a look at the Troubleshooting guide.

For everything else, please reach out via email at

or via chat in our Slack or Discord communities.

Feedback, feature requests, and bug reports are always very welcome!

Topics

How can I cancel my subscription?

You can easily cancel your subscription at any time in the account menu via "Manage subscription" to the end of the current monthly billing cycle.

Can I get a refund?

Unfortunately not, please take a look at our Refund Policy for more details.

How can I migrate my data from FORGE to ARCHERY?

It's easy! Just backup/export your data from the FORGE playground and use the "Import project" option in the app menu to import it into ARCHERY. Note that prompt history can unfortunately not be recovered for FORGE prompts since it is not stored in the playground. It's also currently not possible to move data from ARCHERY to FORGE.